Shipping and Returns


We use a variety of shipping solutions in order to give the consumer the best possible choice. The company shall ship all goods within 1-2 business days of orders being paid and completed.

In the rare situations where stock is not available for dispatch within 2 business days we will call or email the customer and offer a full refund if an acceptable delivery date cannot be agreed upon.

The company uses third party providers for shipping and we do not accept any liability for damage and loss of goods on behalf of the partners. Unless specified at checkout our preferred domestic shipping provoder is AAE (Australian Air Express). Delivery to most domestic addresses is 1-4 days via a Tracked service.

For international shipments we use Australia Post (www.auspost.com.au). Freight is via regular international freight and is not tracked. To find out expected delivery times please click here and select your delivery country. On international shipment any local duties and taxes that may be applicable will need to be paid for by the customer and are not included in our invoices.   Tracked Fedex services are available by request but typically cost 2-3 times as much.

Company Refund and Returns Policy

Refund Policy for Goods.

Returns Policy only applies to products sold by ECO Imports P/L on PisteHeadz.com. It does not apply to products sold by third parties, where third parties may be retailers, wholesalers or other merchants. These third parties are responsible for all faults and returns of goods.

Returns are simple and easy.

We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that meet each of the following criteria:
  • Have the original invoice attached
  • Are in their original packaging
  • Are not used.
  • Are not damaged due to unpacking or misuse.
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error - for example an incorrect item shipped. 

Cancel Order Requests

With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. if you wish to cancel your order, contact us ASAP using the details below and quote your order number.

Questions, problems, suggestions?

If you have any problems with your order, please do not hesitate to use our contact us page.

Alternatively we can be contacted by phone at +61 2 9938 1713 or in writing at the following address:

Piste Headz,
c/o ECO Imports P/L,
PO Box 1208,
Brookvale,
NSW 2100
Australia

The Piste Headz Team