FAQs

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Shipping & Delivery

  • How long does shipping take?

    Domestic shipments:

    Ship via Australain Air Express.  Metro deliveries take 1-2 business days and regional areas an extra 2-4 days.

    International shipments:

    Standard shipping is via regular Australia Post.  This is an untracked service and generally takes 8-14 business days to America and 12-20 days to Europe.   See our shipping pages for further information.

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  • Where do you ship?

    We ship to all corners of the planet. 

    Shipping costs will be shown in the shipping estimator once you have added items to your shopping cart.

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  • When will my shipment be sent?

    Once payment is received we ship the following business day.

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General

  • Do the prices on the website include tax?

    Note all pricing is inclusive of GST (10% currently). Overseas order may be exempt from this tax and adjusted pricing will be displayed during checkout.

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  • What is the currency used for pricing on Piste Headz?

    All pricing on Piste Headz is in Australian Dollars by default.  You can change currencies using the switcher in the page header.

    Note all pricing is inclusive of GST (10% currently).   Overseas order may be exempt from this tax and adjusted pricing will be displayed during checkout.

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  • Where is your store?

    Our warehouse and store is based in Sydney, Australia.  We ship internationally and domestically.

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Payment Options

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Custom Products

  • Can we put our school/company logo on a custom helmet cover?

    Yes.

    We are able to print/embroidary logo's on the single colour Active Helmets range.  Once artwork is supplied and approved normal turnaround is about 2-3 weeks.  Email or call for pricing.

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